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Primary carers

Caring for one's spouse, parent, adult or minor offspring, or extended family members is a role for which few people are adequately prepared. At Omnicare Alliance, we know how important it is to give you practical support when your loved one relies on professional care services.

In a nutshell:

  1. We can help you access government support for your loved one.
  2. There's a service agreement which outlines how we will meet the client's needs.
  3. You can get involved in primary carer workshops, chat groups and feedback sessions. 

A 'primary carer' is the term for a person that takes responsibility for tending actively to the welfare of a relative, close friend, or neighbour.

Many of our clients depend on their primary carers to access the support they require to continue living in their own homes. Our client support team can provide guidance, advice and information to help you navigate the ins-and-outs of the relevant Australian government department platform that delivers funding.

Aged and dementia care is assessed via the Department of Health's My Aged Care call centre and website. NB, younger onset dementia (i.e. diagnosed before the age of 65 years) is recognised as a disability. Disability care is administered through the Department of Social Services, via the NDIS (National Disability Insurance Scheme) portal.

In drawing up a service agreement for each client, the involvement of the primary carer is crucial to our understanding of the goals, requirements, interests and background of the individual receiving our professional assistance and support. As well as providing us with general details, the primary carer offers us insight into the client's character and identity - their likes, dislikes, preferences and outlook.

In turn, we work with the primary carer to help them understand their role, rights and responsibilities. We're available to listen and make suggestions for life at home.

We encourage ongoing two-way communication between primary carers and Omnicare team members to benefit everyone involved in the client's care.

Our organisation has initiated workshops, chat groups and feedback sessions to support our clients' loved ones, empowering them in their caring role and bringing them together with other family carers. These can be life-enriching tools when it comes to adapting to the challenges presented by someone living with dementia.

If you feel overwhelmed, exhausted or at risk of emotional burnout from caring for a loved one, we will do all we can to provide strategies and options that will make you feel more in control of your circumstances.