Privacy Statement

Legal Obligations

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As a registered Aged Care and NDIS provider, our commitment to the privacy of our clients and stakeholders is also regulated and enforced by legislation and regulation.

 

The key legislation and regulation include: 

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• The Privacy Act 1988 (Privacy Act) (Cth)

• Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) (NSW)

• Health Records and Information Privacy Act 2002 (NSW) (HRIP Act)

• Privacy and Personal Information Protection Regulation 2014 (NSW) (PPIP Regulation)

• Health Records and Information Privacy Regulations 2012(NSW) (HRIP Regulation)

 

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Your Personal Information

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We collect a variety of personal information from our clients, staff, volunteers, contractors, and stakeholders in order to provide and improve our service delivery. In particular it is important for us to have full and accurate client information so that we can assess their specific needs and provide them with appropriate services and care.  Without access to a client’s personal information, it would be very difficult for Omnicare to provide them with assistance.  The type of information we collect will depend on which of our services are being used. Examples of personal information which may be collect include:

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• Contact details (name, address, phone number and email).

• Demographic information (age, gender, disability and medical information).

• Marital status.

• Family details, including personal information about a client’s next of kin.

• Health records, care plans and assessments.

• Government identification (driver’s license, centrelink reference number, medicare card).

• Financial details (for billing purposes, where applicable).

 

We only collect personal information that is necessary for the purpose of delivering our services and will do so in a lawful and transparent way.

 

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Anonymous Enquiries

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Potential clients can make anonymous enquiries to Omnicare in relation to our services. Without having access to specific personal information, Omnicare would only be able to provide general information pertaining to costs and services.

 

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Use of Personal Information

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We use the personal information we collect for the following purposes:

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• Providing disability and aged care services.

• Managing client records, including care planning and assessments.

• Responding to inquiries and requests.

• Meeting legal and regulatory obligations.

• Communicating with clients, staff, and stakeholders.

 

We will not use your personal information for any other purpose without your consent, unless required or permitted by law.

 

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Disclosure of Personal Information

 

We may disclose your personal information to:

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• Service providers, contractors, or partners involved in delivering care and support services (with appropriate confidentiality arrangements).

• Government agencies or authorities when required by law.

• Your family or legal representatives, where appropriate and with your consent.

• Other healthcare providers or professionals involved in your care.

 

We will only disclose your personal information when it is necessary for providing services or when required by law.

 

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Data Security

 

We take reasonable steps to ensure that your personal information is secure and protected from misuse, loss, unauthorised access, modification, or disclosure. We store personal information securely and take precautions to prevent unauthorized access or alteration.

 

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Access and Correction of Personal Information

 

You have the right to access the personal information we hold about you. If you believe any information we hold is inaccurate, incomplete, or outdated, you may request correction. If you would like to request access to or correction of your personal information, please contact us using the details provided below.

 

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Retention of Personal Information

 

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer required, we will securely destroy or de-identify it.

 

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Your Rights and Consent

 

You have the right to withdraw consent for the collection or use of your personal information at any time, subject to certain legal or contractual restrictions. We will inform you of the implications of withdrawing consent, including whether it affects your ability to receive services.

 

 

Complaints

 

If you have concerns about how your personal information is being handled or if you wish to lodge a privacy complaint, please contact us. We take privacy complaints seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.

 

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, legal requirements, or services.  Any changes will be posted on our website, and the date of the most recent update will be indicated at the top of this page.

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Contact Us

 

If you have any questions or concerns regarding your privacy or this Privacy Statement, please contact:

Omnicare Privacy Officer

1300 336 488

privacy@omnicare.org.au

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